We are a family owned small business. We strive to serve all of our customers with the best service possible. We take pride in our business and make sure that we only ship authentic products. We ship daily from CA. We ship out most items same day until 2pm PST, with 99% of seller fulfilled orders being shipped within 24 hours. Our hats are shipped in boxes to protect them. We respond to all inquiries through Amazon and also can be reached at 323/303-8001 for any customer service or product questions. We thank you for your business!