brazilee

Welcome to our store have a large selection of Organic & Hydroponics Supplies for the indoor and outdoor gardener, Please check us out, we ship daily from California. If there is something you need that you do not see please let us know. Brasilee - Garden All Year Shipping Policies Refund Policy & Shipping Shipping When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Some shipping companies such as UPS may take into account package dimensions, this means that orders with multiple items may need to be placed in a box that may be larger than any of the individual items themselves. While most shipping estimates are correct, Brasilee reserves the right to adjust shipping prices at any time during the sale. Brasilee will not charge the customer additional shipping without authorization. Returns-Warranties and Refunds Brasilee offers a 30-day return policy on most items purchased through our website, with the following exceptions: Items that have been opened and not in the factory packaging will not be refunded. Special Order items may or may not be returnable. All items are subject to a restocking fee of between 15-20%, assuming they are in new condition and unopened. The manufacturer warranty, however, will still apply and the item will still be repaired or replaced if there is an issue during the warranty period. If an item is considered a Special Order item, it will be clearly stated in the item details. We encourage customers to contact us to find out the exact return policy on these items before purchasing them to avoid any potential problems that may occur. Any liquid nutrient, enhancer, or other additive that has a broken seal or that may have been altered or tampered with will not be eligible for return. Unopened Items: If the item is unopened and not damaged, you will receive a full refund, minus any shipping and handling fees (unless otherwise noted in the product description), and restocking fees. Special-order items, as well as items that are shipped directly from the manufacturer/distributor may be subject to a restocking fee. In most cases, refunds will be given via the same method that they were originally paid for. Non-Defective Items That Have Been Opened and/or Used: Items must be placed in their original packaging and include all packaging materials, printed materials, warranty cards, etc. and be in resalable condition. Non-defective items that have been opened and used may be subject to shipping, handling and restocking fees, depending on its condition. Defective Items: All product returns require a return merchandise authorization number (RMA). A RMA number must be issued within 15 calendar days after the date the order was delivered, it will be valid for 7 calendar days after it is issued as long as it is within bounds of the 15 day return window. Returning Items: If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Broken Bulbs/Glass: Brasilee does not accept returns on bulbs or other glass products in which the glass has been cracked or otherwise broken. If you feel the glass was damaged during transit, please refer to "Items That Arrive Damaged". Items That Arrive Damaged: If you suspect that items were damaged during shipping, inform the driver or simply tell the driver that you are refusing the package because it has been damaged. Damages that occur during shipping are the responsibility of the shipping company, but we will be happy to help expedite the matter and get you replacement items ASAP. Please do not hesitate to report damaged items, as some shipping companies have strict time requirements that limit their liability. Policies, item availability, and prices are subject to change without notice. In a continual effort to improve the products we sell, specifications, as well as product images, are subject to change. We are not responsible for any typographical errors or mistakes on this website.

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