hello, customer service is number #1. please do not be afraid to contact us with any questions or concerns. we love to hear from you the customer. please if you have had a great experience, please tell others!! leave us feedback!! we do answer all email quickly,but if you must,please if you call us! leave a message!! we will cal you back. all orders sent outside of the u.s.a. : you the purchaser are responsible for all duty,taxes,tariffs,other import taxes!!! we do not prepay any, they all fall on you and your country, it sis out of our hands., thanks