FuelCell

FuelCell is committed to providing each customer with the highest standard of customer service. Please contact us if you have any questions with your purchase. We are an email away and answer all inquiries in a timely manner. Our General Return Policy: • You may return the item within 14 days if you are not satisfied with your purchase. Note that if the item is opened, a reasonable restocking fee (20%-25%) will apply, subject to the condition of the product. • If the item is “dead on arrival”, you should contact us within 3 days after delivery. We will test “dead on arrival” returns and impose a customer fee equal to 20% of the product sales price if the customer misrepresents the condition of the product. • Serial Number of the return item must match with that on record. • Customers are responsible to ship the item back to us and the shipping cost is not reimbursable. • Any returned item that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. • We will not accept returns of any item more than 30 days after you receive the shipment. • We will not take any responsibility for any issue if the transaction is a drop-ship order.