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I ship and guarantee my items to be as good, or better than listed! Buy from me hassle free! Please be patient if you order via Media Mail, it can take up to 3 weeks to arrive. I take pride in shipping out my orders fast. I can’t control the post office. All returns need to be made within 30 days of the shipment receipt and must be unopened or unused. The original shipping & handling will not be included in the refund. Also, any item returned that has been opened or used may have up to a 50% fee deducted from the refund. If an item is returned, because you feel it is defective, a replacement (if available) will be sent, when the return arrives and it has been verified that it is defective. Please send an email prior to a return, if you have any questions. We will monitor all returns closely. All Skylanders characters are NEW. However, Amazon.com requires that the cardboard backings be secured, prior to shipping. This is the only reason you may see some staples on the item(s) you receive. This is not because they have been opened and then stapled closed again. They are NEW, so you can order with confidence. If you order one of these items, through the “used” category, it is very possible that you may actually be receiving a still new item in the factory packaging. Contact Pam, CSR (Customer Service Representative) if you have any questions or concerns. Thank You