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NeuTech USA : Welcomes You! We Offer Professional, Committed, and Customer-Oriented Services. Shipping Policy: At This Stage, We Only Offer Shipment To US Continental, No Shipment to PO Box, APO/FPO/DPA. Shipment to Hawaii, Puerto Rico, or Alaska Will Only Be Provided Upon Request. Return Policy: All Items Must Be Returned Within 30 Days of Purchase (in considering timely delivery): (1). For Defective Item Returns, Return Request Must Be Submitted Within 14 Days of Delivery; (2). For Packages Refused by the Customer or NON Delivable at the Delivery Address, Customer Will Be Responsible for Related Shipping Charges and Handling Fee; (3). Customer Returns Are Required To Be Received Within 2 Weeks After Return Request By Customers (NO EXCEPTION); (4). For Unopened and Sealed Items, Full Refund Will Be Credited Back EXCEPT the Shipping Charges and Handling Fee. Shipping Charges Range From $15 or More Each Way, and Handling Fee Range From $20 to $40; (5). For Items Shipped by Mistake, The Exact Items Must Be Returned Within 14 Days of Purchase (In Considering Timely Delivery), Otherwise, We Assume Customers Received Correct Items; (6). Non-Defective Items Which Have Been Opened Or Used, a minimum of 20% Restocking Fee Will Be Charged If the Returned Package Was Received in Original Packag and No Parts Missing; (7) If Any Parts or Pieces Are Missing, a Minimum of 30%, up to 90% Restocking Fee Will Be Charged Depending On the Condition of the Returned Item; (8). Damaged Or Detective Items Must Be Reported Within 14 Days Of Purchase, Detailed Information Such As Descriptive Damage or Defect and Representative Pictures Should Be Provided; (9). We DO NOT Accept Returns For Opened Software and Video Games.