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Dear Amazon Customers, Thank you for visiting Eileen_mall. And if you have any problem, please feel free to contact me. And we guarantee that: 1. Products: All the products we sell are brand new, and we will check every item when we pack them to ensure the best quality for you. 2. Service: If you are not satisfied with our item, please contact us first, we will give you a reasonable explanation or ship another one to you if it is really a problem. 3. Shipping: All the items will be shipped from China, and commonly will take up 10~15 business days, and we will put a tracking number for you to let you know the shipping process. Finally, we really appreciate your business and thank you for shopping in Eileen_mall. Have a nice day! —Kind Regards, Eileen