iuni

Return/Exchange Policies 1. To return or exchange an item, please email us requesting a Return Material Authorization (RMA) request within 30 days of shipment. Upon approval, buyer will have 7 days to ship the item back to us. The RMA# will usually be issued within 3 business days. If you didn’t receive the RMA#, please contact us again. 2. All parts must be included in original packaging. Your RMA# must appear clearly on the outside of the return shipment. Refunds or exchanges will not be processed if the package is late or missing the UPC bar code or without an RMA#. A re-stocking or return shipping fee may apply. Please do not write anything on the item. 3. We offer an exchange for all defective items. All items returned as defective will be verified upon receipt prior to exchange or refund. 4. When exchanging an item, we will ship the new item at our expense. Exchanges between two different items are not allowed, even if both items are very similar but different models. 5. Refunds for returns cover the purchase price of the item. Shipping fees will not be refunded for buyer returns as well as refusal of delivery or invalid shipping address. A 10% restocking fee is deducted for returns of unopened items, and a 20% restocking fee for opened items. 6. The buyer is responsible for the return shipping fee. We will not accept any postage due or bill recipient packages. 7. Please note that all open box items are final sale (this will be noted in the item condition). 8. All items must be returned to: iuni (Amazon return) 3411 Preston Road Ste C13-186 Frisco, TX 75034 9. iuni reserves the right to amend the policies above at any time.