JAPAN IMPORTER is committed to provide every customer with the highest customer service. We check all products before shipping. If the item arrives in defective condition, kindly contact us within 10 days after receiving the item. For all returns, buyer is responsible to pay for shipping to us and be able to provide us a tracking number. We will pay for shipping the replacement. If there is no replacement for the item for the item or the buyer prefer not to receive an item for exchange, we will refund the purchase price. Please remember, the best way to solve any problem that may arise during the transaction is communication. So feel free to contact us either by email or by phone so together we can complete the transaction as smoothly as possible. We do our best to maintain product information, however we are not responsible for typo graphical error in our listing. 
