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Open box returns are subject to 25% restocking fee. Softwares and games are non-returnable if they were open. Shipping fee is non-refundable for all non-seller’s fault returns. Customers will pay the return shipping at their own expense. For computers, a higher fee may apply if any wear of tear is found. For any large items such as printer and laptops, only shipping to cotinental 48 states, no pobox, no apo/military address