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Return Policies: New BMVD products (Books, Music, Videos, and DVDs) in their original condition can be returned if postmarked within 30 days of the delivery of the original shipment to the buyer. Used BMVD Products: Defects/damage/material difference should be reported to you by the buyer within 14 days of receipt, and the returned merchandise must be postmarked within 30 days of the delivery of the original shipment to the buyer. Software: Software is a unique product category and has some specific guidelines. If your product is sold in new condition and has been opened, you can refuse to accept the return unless it is defective. If sold as Used/Open and not materially different or defective, you can also refuse to accept the return. If the product is materially different, a return should be accepted if it is sent back in its original condition and postmarked within 30 days of the delivery of the original shipment to the buyer. Note that only full retail versions of software may be sold on Amazon. Take a moment to familiarize yourself with this list of allowed and prohibited items, and review the Selling Software guidelines for more information. Electronics: Electronics products can be returned if postmarked within 30 days of the delivery of the original shipment to the buyer. If the item is shipped as New or Used and is defective or damaged upon receipt, the buyer must report the defect/damage to you within 14 days of receipt and make return arrangements. If the item becomes defective more than 30 days after shipment and is under warranty, please assist the buyer in pursuing a warranty claim with the manufacturer. /www.amazon.com/gp/help/customer/display.html?nodeId=200708240 /www.amazon.com/gp/help/customer/display.html?nodeId=1161246 Partial Refunds & Restocking Fees If You Return –> You’ll Receive Items in original condition past the return window –> 80% of the item’s price CDs, DVDs, VHS tapes, video games, cassette tapes, or vinyl records that were opened (taken out of its plastic wrap) –> 50% of the item’s price Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an seller error –>Up to 50% of the item’s price Open software for reasons not due to an seller error –> 0% of the item’s price When you order from a third party seller, your return will be sent back to the seller instead of Amazon.com. While most sellers offer a returns policy equivalent to Amazon.com’s, some seller returns policies may vary. You can view each seller’s return policy in the Online Returns Center. Shipping and handling charges for returning items shipped by a seller are borne by the buyer. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued at over $75 must be returned to the seller with a trackable shipping service. For items below $75, we suggest USPS delivery confirmation service. If a package doesn’t arrive and you don’t use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under the A-to-Z Guarantee.