Mirrorsymmetry

By placing your order from Mirrorsymmetry on Amazon MarketPlace, you agree to Mirrorsymmetry’s Policies below, Amazon.com’s privacy notice and Amazon’s conditions of use. Mirrorsymmetry’s Pricing Policy: – We recommend to do your own research before placing an order, so you can get the best deal around. – Once you placed the order with us, you’re paying us to do the research for you and to ship the item to you. – Our listed price is firm. What you see listed on Amazon.com is how much you have to pay, including the shipping charge. – Whatever the price you paid for, it will not be refunded unless the order is canceled or if the order is returned for a refund. – The price you paid for will cover Amazon commission & fees, our costs (rent, employees, shipping fees & material), our time to do get the item (research, buying, loading & unloading, unpacking, repacking), and our profit. – Your payment will not be refunded only because after receiving the item, you found out that you can get it somewhere else for a lower price. We are not responsible to get you the best price, you are. Mirrorsymmetry’s Return Policy: – Opened video games, software, DVDs, and Blu-rays are not eligible for refund (media exchange only). – Unlocked phones are not eligible for refund (exchange only). – Software with visible license key on the outside of the packaging, is not eligible for refund (exchange only). – Opened consumable items, such as Printer Ink and Toner Cartridges, CD/DVD Media, Paper Products, etc, are not eligible for return (either for refund or exchange). – Dead/Damaged On Arrival (DOA) items must be claimed within 72 hours of delivery date. – Lost or non-receipt package must be claimed within 72 hours of delivery date. – All returns must be sent within 14 business days after we approved your return request, or after our first response to your return request, whichever is sooner. – All returns must be approved with an RMA. Please contact us to request for an RMA. – In order to process your RMA in timely manner, you will have to provide the following information: * Do you still have everything complete, including the retail box with UPC intact, just like how you received the whole package? * Please provide the serial number of the unit. * Is there any physical damage on the unit? * Please provide more details on the defect, as much as possible, so we can identify the problem. * Do you want to return it for a replacement or a refund? * A copy of Amazon.com order receipt a) Unopened Item (factory sealed) : Buyer can return item within 30 days of the delivery date If the item is Unopened. Buyer pay the return shipping and we will submit the full refund except shipping fee within 5-10 days after we receive the return item. b) Opened Item (factory sealed broken) : Buyer can return item within 30 days of the delivery date If the item is opened. Also 20%-50% restocking fee will be charged base on the return item condition. Buyer pays the return shipping and we will submit the refund except shipping fee and restocking fee within 5-10 days after we receive the return item. software and video games products can not be returned once opened. c) Defective Item: We only accept defective return within 14 days of delivery and buyer must contact the manufacturer and have the Case NO or Defective information from manufacturer first. Often, the manufacturer can troubleshoot you right over the phone. If they are unable to help and advise to return the merchandise, Please contact us with the follow information for the return processed : a:manufacturer Case NO. Or Defective Information from manufacturer b: serial number of the unit. If missing these information then 20%-50% restocking fee will be charged base on the return item condition. We will submit the refund within 5-10 days after we receive the return item. d) Return without an RMA number or any refuse upon on delivery are subjected to round-trip shipping charge and 10% restocking fee. – We are not responsible for loss or damage items in return transit. – We strongly recommend you buy signature confirmation service in order to avoid unexpected loss. Special item: For Apple products, such as IiPhones, iPads, iPad2s, iPad3s and etc, must be in the original packaging with the UPC or bar code intact. 60% restocking fee will automatically apply to any opened return merchandise. All components, manuals and registration card(s) must be included within the return merchandise. Using accessories such as cables, chargers, activation key (if any) and etc. must be returned with the factory-sealed accessory. Product that is returned incomplete, or damaged, or fail to reach the requirement above will be subject to 100% restocking fee. The restocking fee is final. All Apple product returns can only be processed within 14 days after the order was placed, FOB shipping point. Amazon return policy does not apply to Apple special orders. Mirrorsymmetry’s Shipping Policy: – We shipped all orders within 2 business days, a tracking number will be provided for each shipment. – We do not ship to outside of US. – Due to shipper’s restrictions, some items don’t ship to AK, HI, PR, GU, VI, APO/FPO, and PO Box. – Delivery time frame is within 3-10 business days for standard shipping and within 2-5 business days for expedited shipping. – 2nd Day and Next-Day air shipping only available for our Fulfillment By Amazon (FBA) listings. Mirrorsymmetry’s Cancellation Policy: – Amazon allows you to cancel order within 30 minutes after placing the order. – After that 30min passed, the order will enter the shipping process and can no longer be canceled. – After the package ships, the order can no longer be canceled. – If you still don’t want to keep the item, please just refuse the package when it arrives. We will process a refund for you when we receive it back. Mirrorsymmetry’s Bulk Items Policy: Bulk Items (including but not limited to items such as Air Conditioners, Televisions, Home Entertainment Systems, Refrigerators, etc) cannot be returned for refund or replacement. Buyers must carefully examine the box your bulk item ships in before signing for the package. Should you observe any damage to the shipping box, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises. If everything is satisfactory, an adult is required to sign the shipping courier’s release form to complete delivery. By signing this release, you are acknowledging and agreeing to Mirrorsymmetry’s policies, understanding that you cannot return the bulk item to Mirrorsymmetry, and that the condition of the delivery meets your expectations. There’s no phone support provided at this time but we will respond to your emails within 1 business day. Our business hours: Mo – Fri: 10am – 5pm EST Sat – Sun: Closed Federal Holidays: Closed Please contact us if you have any question. Thank you, Mirrorsymmetry LLC