MS CompuTech

Returned products must be in brand new condition and have all original manufacturers packaging, materials, and accessories. Securely package the product you wish to return within an outer box/bubble mailer. Do not write or place shipping labels or stickers on the manufacturer’s packaging. Open box item will be charged for restocking fee. Return must be the original item shipped to you, if returned item’s serial number does not match our record, we will refuse to refund and report to Amazon. Remove all password (BIOS, user, screen lock etc) on any returned computer/tablet/cellphone/any device, if we could not log in the system, we can not inspect the item therefore no refund. Do not open the product box, if you did not yet. Open box item will be charged for restocking fee (15%-30% usually) which will be deducted from refund amount. Shipping is not refundable. After your return has been delivered to us, please allow 3-7 business days to process refund, we need to inspect the item first.